Last updated: June 6, 2026
At Olan, we want you to love every piece you purchase. If you are not completely satisfied with your order, please review our returns policy below.
Returns Eligibility
To be eligible for a return:
- Items must be returned within 14 days of delivery
- Items must be unworn, unused, and in their original condition
- Items must have all original tags attached
- Items must be returned in original packaging where possible
- Proof of purchase is required
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned unless faulty:
- Bridal pieces
- Made-to-order or customised items
- Sale or discounted items
- Gift cards
How To Request A Return
To start a return, please email:
Please include:
- Order number
- Full name
- Reason for return
- Photos (if the item is damaged or faulty)
Our team will provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item is faulty
- The wrong item was sent
- The item arrived damaged
We recommend using tracked shipping as we cannot guarantee receipt of returned items.
Refunds
Once we receive and inspect your return:
- Approved refunds will be processed to your original payment method
- Refunds may take 5 to 10 business days to appear depending on your bank or payment provider
- Original shipping fees are non-refundable unless the return is due to our error
Exchanges
We currently do not offer exchanges.
Please contact us if unsure about an exchange and before sending your item back.
Faulty Or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include photos where possible so we can resolve the issue quickly.
Late Or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your card provider or bank
- Contact us if the issue persists
Contact Us
For all return and refund enquiries:
Email: info@theolanverse.com