Privacy Policy
At Olan, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, make purchases, subscribe to our emails, or interact with our services. By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
Information You Provide To Us
- Name
- Email address
- Phone number
- Shipping and billing addresses
- Payment information
- Account login details
- Order history
- Messages or enquiries sent to us
Information Automatically Collected
When you use our website, we may automatically collect:
- IP address
- Browser type and device information
- Website usage information
- Pages visited and browsing behaviour
- Cookies and tracking information
2. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Create and manage customer accounts
- Process payments securely
- Deliver products and services
- Provide customer support
- Send order updates and important communications
- Send marketing emails where you have opted in
- Improve website performance and customer experience
- Prevent fraud and maintain website security
- Meet legal and regulatory obligations
3. Marketing Communications
If you subscribe to our emails or opt into marketing communications, we may send updates about:
- New collections
- Promotions and offers
- Product launches
- Brand updates
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.
4. Payment Information
We do not directly store full payment card details. Payments are processed securely through trusted third party payment providers.
5. Cookies
We use cookies and similar technologies to:
- Keep the website functioning properly
- Remember your preferences
- Improve website performance
- Understand visitor behaviour
- Support marketing and advertising activities
You may control cookies through your browser settings.
6. Sharing Your Information
We may share information with trusted third parties where necessary, including:
- Payment processors
- Shipping and delivery partners
- Website hosting providers
- Marketing and analytics providers
- Professional advisers and legal authorities where required
We do not sell your personal information.
7. Data Retention
We keep personal information only for as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
- Prevent fraud
When information is no longer needed, it is securely deleted or anonymised.
8. Security
We take reasonable technical and organisational measures to protect your information from:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
When information is no longer needed, it is securely deleted or anonymised.
9. Your Rights
Depending on where you live, you may have rights to:
- Access your information
- Object to certain processing activities
- Correct inaccurate information
- Request deletion of your information
- Withdraw marketing consent
- Request a copy of your information
10. Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites.
11. Children's Privacy
Our website is not intended for children under 13 years old, and we do not knowingly collect information from children.
12. Changes To This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page.
13. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
- Email: info@theolanverse.com
- Object to certain processing activities
- Correct inaccurate information
- Request deletion of your information
- Withdraw marketing consent
- Request a copy of your information
13. Contact Us
We use cookies and similar technologies to:
Email: info@theolanverse.com