Our Terms & Conditions
Welcome to Olan. These Terms & Conditions govern your use of our website and the purchase of products from us.
By using our website or placing an order, you agree to these Terms & Conditions.
1. About Us
Olan operates this website and provides fashion products and related services through our online platform.
For enquiries, please contact:
Email: info@theolanverse.com
2. Eligibility To Use Our Website
By using this website, you confirm that:
- You are at least 18 years old or using the website with parental permission
- Information you provide is accurate and complete
- You will not use the website for unlawful activities
3. Products & Availability
We aim to ensure product descriptions, pricing, images, and availability are accurate.
However:
- Colours may vary depending on screen settings
- Product images are for illustration purposes
- We reserve the right to discontinue products without notice
- Product availability is not guaranteed
3. Products & Availability
We aim to ensure product descriptions, pricing, images, and availability are accurate.
However:
- Colours may vary depending on screen settings
- Product images are for illustration purposes
- We reserve the right to discontinue products without notice
- Product availability is not guaranteed
4. Pricing & Payments
- Prices are displayed in Pounds
- Prices may change without notice
- Payment must be completed before orders are processed
- We reserve the right to cancel orders where pricing errors occur
Accepted payment methods are displayed during checkout.
5. Orders
When you place an order:
- You will receive an order confirmation email
- Order confirmation does not guarantee acceptance
- We reserve the right to refuse or cancel orders at our discretion
Reasons may include:
- Fraud concerns
- Stock issues
- Pricing errors
- Incomplete information
6. Shipping & Delivery
We aim to deliver orders within estimated timelines.
However:
- Delivery times are estimates only
- Delays may occur outside our control
- Customers are responsible for providing accurate delivery information
- Additional customs fees or import duties may apply for international orders.
7. Returns & Refunds
Returns and refunds are governed by our Returns & Refund Policy.
Please review that policy before purchasing.
8. Bridal, Made-To-Order & Custom Pieces
For bridal, bespoke, personalised, or made-to-order products:
- Production timelines may vary
- Measurements and details provided by customers are their responsibility
- These items may not be eligible for cancellation, returns, or refunds unless faulty
- Please review product descriptions carefully before ordering.
9. Accounts
If you create an account:
- You are responsible for maintaining account security
- You are responsible for activity under your account
- We may suspend accounts suspected of misuse or fraud
10. Intellectual Property
All content on this website including:
- Logos
- Product images
- Designs
- Text
- Branding
- Graphics
belongs to Olan and may not be copied, reproduced, or distributed without permission.
11. Acceptable Use
You agree not to:
- Use the website unlawfully
- Attempt to disrupt website operations
- Copy or scrape website content
- Upload harmful software or malicious code
12. Limitation Of Liability
To the maximum extent permitted by law:
- We are not liable for indirect or consequential losses
- Our liability is limited to the value of the purchased products where legally permitted
- Nothing excludes liability where exclusion is unlawful
13. Privacy
Your use of our website is also governed by our Privacy Policy.
14. Changes To These Terms
We may update these Terms & Conditions from time to time.
Continued use of the website after updates means you accept the revised terms.
15. Governing Law
These Terms & Conditions are governed by the laws of the United Kingdom. Any disputes shall be handled by the courts of that jurisdiction.
16. Contact Us
For questions regarding these Terms & Conditions:
Email: info@theolanverse.com